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Contact us

At Luckster, we understand the importance of effective customer communication and support. Our team is dedicated to assisting you with any queries or concerns you may have.

Customer Support Availability

We are committed to providing our customers with a reliable and accessible means of contact. You can reach us through various channels:

  • Live Chat: Available from 8:00-00:00 CET (Monday-Sunday) for instant assistance.
  • Email: Our support team is available to respond to emails within 24 hours.

Live Chat Support

Our live chat feature allows you to connect with our experts in real-time. Please note that due to time zone differences, we may not be available 24/7.

Email Support

If you prefer to contact us by email, please use the official customer support email address provided on the platform. 

We will respond to your email within 24 hours of receipt. Please include as much detail as possible in your initial message to ensure prompt assistance.

Help-Centre Access

For general information and self-help resources, please visit our dedicated help centre at www.luckster.com/help. This section contains a comprehensive FAQ library, step-by-step guides for resolving common issues, and additional support materials.

Responsible Gambling Assistance

At Luckster, we prioritize the well-being of our players. If you are experiencing difficulties with responsible gaming or have concerns about your account activity, please contact us through:

  • Live Chat
  • Email
  • Telephone: 0208-9009-002 (calls charged at £0.02 per minute)

Our team is available to provide guidance and support 24/7.

Technical Support

For assistance with technical issues, please:

  • Contact our dedicated technical support team through Live Chat
  • Use the email address
  • Visit our help centre at www.luckster.com/help for self-help resources and FAQs.

Complaint or Dispute Guidance

If you have a complaint about your account, game play, or other issues with Luckster:

  1. Please contact us through Live Chat or email.
  2. Include detailed information regarding the issue to enable our team to resolve it efficiently.
  3. For more severe concerns that cannot be resolved via initial communication, please follow our escalation procedures outlined below.

Communication Response Expectations

Our response times may vary depending on the complexity of your query and the time of day you submit your request. However, we are committed to providing timely resolutions within a reasonable timeframe.

  • Live Chat: Instant assistance during operational hours
  • Email: Responses sent within 24-48 hours of receipt